About Us

About Us

Welcome to sylvena — where simplicity meets style.

At sylvena, we believe that online shopping should be easy, inspiring, and reliable. That’s why we’ve created a store focused on delivering carefully selected products with a seamless customer experience.

We are based in San Jose, California, and proudly serve customers across the United States with:

• 🛍️ Quality products that are stylish, functional, and dependable

• 🚚 Free standard shipping on every order (5–8 business days)

• 🔄 30-day hassle-free returns with free return shipping and no restocking fees

• 💬 Friendly support ready to help you anytime

Whether you're shopping for something new or just browsing, we’re here to make your experience smooth and satisfying.

Thank you for visiting sylvena — we’re excited to serve you!

Would you like the Billing Terms and Conditions next to complete your policy pages?

Here is a professional Billing Terms and Conditions page for your Shopify store sylvena:

Billing Terms and Conditions

Effective Date: August 7, 2025
Store Name: sylvena
Website: sylvena.myshopify.com

1. Payment Methods

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely via trusted payment gateways.

2. Payment Authorization

By placing an order, you authorize sylvena to charge the full amount, including applicable taxes and shipping fees, to your selected payment method.

3. Billing Information

You agree to provide accurate, complete, and current billing information at checkout. Incorrect or incomplete billing details may delay your order processing.

4. Order Confirmation

After successful payment, you will receive an order confirmation email. Please review your order details carefully and contact us immediately if you notice any errors.

5. Failed or Declined Payments

If your payment is declined or cannot be processed, you will be notified via email. Please verify your payment details or use an alternate payment method. Contact your bank or our support if issues persist.

6. Refunds

Refunds are issued in accordance with our Return & Refund Policy. Refunds are credited to the original payment method and may take 5–10 business days to appear depending on your bank or payment provider.

7. Contact Us

For billing inquiries or concerns, please contact us at:

📧 Email: sylvenashop@gmail.com
📞 Phone: +1 766-723-4196